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Frequently Asked Questions

Frequently Asked Questions

Welcome to Wholesale Cashmere. Below you'll find answers to common questions about our products and services across categories such as Bedding, Mattresses, Loungewear, Apparel, Throws, Scarves, Pillowcases, Luxury Mattresses, Blankets & Quilts, Decorative Pillows, Clothing and Accessories, Bath Robes, Accessories, Duvet Covers and Bed Skirts, Pillow Covers & Shams, Robes, and Pillow Covers. If you don't find what you need, contact our support team for assistance.

What products are available for wholesale?

We offer a wide range of cashmere and related luxury products suitable for wholesale, including Bedding (duvet covers, bed skirts, pillow covers, shams), Mattresses and Luxury Mattresses, Loungewear, Apparel, Throws, Scarves, Blankets & Quilts, Decorative Pillows, Clothing and Accessories, Bath Robes, and Accessories. Each category is available in various weights, colors, and sizes to meet your retail needs.

What materials are used in your products?

Our products primarily use high-quality cashmere, often blended with other natural fibers for durability and softness. We provide detailed fiber content on product pages and packaging to help you select the right item for your market.

Do you offer private labeling or customizations?

Yes, we offer private labeling and customization options for select products. Please contact our wholesale team with your branding requirements, minimum order quantities, and lead time so we can provide a tailored solution and a quote.

What are the minimum order quantities (MOQs) for wholesale?

MOQs vary by product category and collection. Generally, we provide tiered MOQs based on item type and customization needs. Please reach out to our wholesale team to receive a detailed quotation and MOQ information for your catalog.

What are typical lead times for bulk orders?

Lead times depend on product type, customization, and current production capacity. Standard items usually ship within 2–6 weeks after order confirmation, while customized orders may require longer. We will provide an estimated timeline with your quote.

What is the pricing structure for wholesale?

Wholesale pricing is tiered based on order quantity, product category, and any customization. We offer competitive bulk pricing with volume discounts. Contact our wholesale team for a formal quote based on your catalog and quantities.

What is the return and warranty policy for wholesale orders?

We stand behind the quality of our products. Wholesale orders follow our standard return policy, with exceptions for customized items. Damaged or defective items may be eligible for replacement or credit. Please review our full policy or contact us to discuss specific cases.

How do I open a wholesale account?

To open a wholesale account, please fill out our wholesale inquiry form or contact our wholesale team directly. You will typically need to provide your business details, resale certificate (if applicable), and a brief description of your retail plans. Once approved, you will gain access to wholesale pricing and ordering.

What payment methods are accepted for wholesale orders?

We accept major credit cards, company purchase orders, and net terms for approved accounts. Payment terms and methods will be confirmed during the account setup and quote stage.

Do you offer dropshipping or catalog fulfillment?

Yes, we offer dropshipping and catalog fulfillment solutions for eligible wholesale partners. Please contact us to discuss inventory, packaging, and shipping options to meet your business needs.

How can I get samples before placing a wholesale order?

We understand the importance of evaluating products. Wholesale customers can request product samples subject to availability and sample fees. Please indicate which items you’d like to evaluate and we will provide a quote and shipping details.

What shipping options are available for wholesale orders?

We offer multiple shipping methods, including ground, expedited, and freight options for larger orders. Shipping costs are calculated at checkout or can be quoted during the ordering process. We strive to provide reliable, trackable delivery with secure packaging.

Who can I contact for wholesale support?

For wholesale questions, please contact our dedicated wholesale team at wholesale@wholesalecashmere.com or call (XXX) XXX-XXXX during business hours. Our team is ready to assist with quotes, lead times, product availability, and customization requests.

Do you offer sustainability or ethical sourcing information?

Yes. We are committed to responsible sourcing and ethical production. We provide information on fiber origins, processing practices, and certifications where available. Please reach out if you need specific sustainability documentation for your customers or regulatory requirements.

How can I improve product visibility in my store?

We provide high-resolution product images, detailed specifications, and merchandising guidance for wholesale partners. We can offer point-of-sale materials, product care cards, and suggested retail pricing to help optimize in-store or online presentation.

Are there any restrictions on selling Wholesale Cashmere products?

We generally allow wholesale resale in permitted markets, but certain regions or channels may have restrictions. Our team can review your intended markets and provide guidance to ensure compliance with brand standards and policies.

What should I do if I have a question not covered here?

If you have a question not listed in this FAQ, please contact our wholesale team with your inquiry. We’re happy to provide detailed information and support to help you succeed in your market.

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